Cancellation Policy for all IN STUDIO public and private events:
If you notify the studio more than 48 hours from your reservation date, a refund will be issued upon request less a $5 fee to cover credit card processing.
If you notify the studio 48 hours or less from your reservation date a studio credit may be issued for your use towards a future class.
If you notify the studio 2 hours or less from the class start time, no refund or credit will be issued. NO CALLS/NO SHOWS will not receive store credit or a refund.
Private Event Hosts follow the cancellation policy terms outlined in the Private Event Agreement signed by host.
Groups of 5 or more must cancel 3 days before the date of the class.
Late Arrivals: If you arrive 20 minutes or more late you may not be allowed to paint and lose the registration fee. Please arrive no later than 15 minutes before the scheduled class time and we will have a blast!
Cancellation Policy for Paint Your Pet:
Paint Your Pet events require no less than 7 days notice before the event. If you notify the studio more than 7 days from your Paint Your Pet reservation date, you can choose between studio credit or refund. If paid by credit card a refund will be issued upon request less a $5 fee to cover credit card processing. Cash reservations will receive a full refund.
Guests canceling a Paint Your Pet reservation within 7 days of the event or guests making a reservation within 7 days of the Paint Your Pet event are bound by the following conditions:
For guests requesting a studio credit (a studio credit is a non-expiring credit that can be used for any future event in our studio) we would issue the studio credit as follows. Once Paint Your Pet sketches have been completed, the surfaces they were sketched on are no longer useable for any other event. As such, a studio credit issued would be less the cost for the surface each guest has chosen as well as the cost already paid to the artist for completing the sketch. Surface costs vary by product and are available upon request. The balance would constitute the studio credit and would be available for use for ANY future event, not just a Paint Your Pet event. We would send that credit via email to the same email address in the reservation and it would contain a code to be used when making a future reservation.
For guests requesting a refund, we would process the refund as follows. Once Paint Your Pet sketches have been completed, the surfaces they were sketched on are no longer useable for any other event. As such, a refund issued would be less the cost for the surface each guest has chosen as well as the cost already paid to the artist for completing the sketch. Surface costs vary by product and are available upon request. There will be an additional $5 fee deducted from the balance before issuing the refund to cover credit card processing.
Cancellation Policy for all VIRTUAL and TWIST AT HOME events:
Once your kit has been picked up (Virtual Events or Twist at Home) no refunds or credits will be issued. To cancel your order prior to pick up, a 24 hour advanced notice is required to receive store credit for a future Twist at Home kit or Virtual event. Due to the nature of packaging and creating kits, no refunds or credits can be given once a kit has been assembled.
