PUBLIC EVENTS: REFUND/CANCELLATION POLICY: Only a store credit will be given for individuals canceling with at least 48 hours notice, no refunds will be issued. "No shows" will NOT be issued store credit or refunds - no exceptions.
Please give us 7 days notice if you must cancel a private party. There will be a $150 fee if we are not given a minimum of 7 day notice. The deposit is non-refundable. The minimum 12 seats (15 seats if event is on Friday or Saturday or 20 after 5pm MUST be paid no later than 7 days prior to your party. If the minimum seats are not paid we will contact you to make the remaining payments. If we do not hear from you, or you choose not to pay for the remaining seats, we will open your party to the public. You will still receive VIP seating, however, your painting will be subject to change at the manager's discretion.
INCLEMENT WEATHER
Events will be cancelled if a weather emergency is declared or we determine the roads to be too unsafe to travel on. In the case of an event cancelling due to inclement or poor weather conditions, only studio credits will be issued to all registered guests, no refunds will be issued. No refunds will be issued for acts of God or other circumstances beyond our control including flooding, hurricanes, tornadoes, utility outages etc. NO EXCEPTIONS
TWIST AT HOME kits:
Due to the nature of packaging and creating Twist at Home kits, NO refunds or credits will be given once the kit has been ordered. In your kit, you will receive your canvas (pre-sketched if painting requires,) brushes, 2 oz. of each paint color needed, disposable apron, paper plates, plastic 32 oz stadium re-usable cup and written instructions. Some Twist at Home paintings have an accompanying video which you will receive a link and password in your email confirmation after you purchase the kit.
