CANCELLATION POLICY: You are signing up for an event.
NO MATTER WHAT THE REASON all event reservations are NON REFUNDABLE. We REQUIRE at least 24 hours notification for a reschedule request or reservation credit. NO EXCEPTIONS. PLEASE do not ask for "SPECIAL" exception for your case the day of the event to get a credit or transfer. By registering for an event, even if you register within 24 hours of an event, this policy applies. By registering, you agree & acknowledge this cancellation policy.
You CAN have your canvas/paints/supplies/instructions packaged and pick up a Take Home Kit from the studio in the case of less than 24 hour cancellation so you can still paint the featured image in the comfort of your home for reservations of 2 or less painters. These must be PICKED Up from the studio within 21 days of the event date.
PUBLIC EVENTS - In Studio, Offsite or Virtual
• Require at least 24-Hours notice to cancel for store credit or a reschedule. Groups of 6 or MORE need 5 days notice for store credit or reschedule!
• Any cancellations with less than 24-Hours notice will forfeit all payments. NO EXCEPTIONS
• If you book your seats within 24-Hours of an event and want to cancel, this still falls within the policy that we need 24 hours notice, therefore you forfeit your payment. There is no refund or transfers for these cases.
• You CAN have your canvas/paints/supplies packaged and pick up a Take Home Kit from the studio in the case of less than 24 hour cancellation for reservations of 2 painters or less. These must be PICKED UP from the studio within 21 days of the event date.
PRIVATE EVENTS - In Studio, Offsite or Virtual
• Require at least 7-Days notice to cancel for store credit or reschedule.
• Any cancellations with less than 7-Days notice will forfeit all payments.
• Any individual reservations for Private Events, follow Public Events 24-Hour notice, as long as the Party's minimum seat requirement is maintained.
TWIST AT HOME KITS & RETAIL ITEMS
• No refunds or changes to orders to different art once kits prepared for pick up or shipped.
• Other retail items, all Sales are Final.
• All Take Home/Twist at Home Kits must be picked up within 3 weeks (21 days) from the requested pick up date requested in your order. Any kits left beyond 3 weeks will be disposed and no refund/credit/refill will be made.
BAD WEATHER: Class will be cancelled if a weather emergency is declared or if roads are unsafe to travel on, otherwise our cancellation policy is as stated above. In the rare case of a class cancelling due to poor weather conditions, studio credit will be issued to all registered guests. Please see our website and Facebook page for updates in a case of questionable weather, we will also email and text the class roster.
