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Painting with a Twist FAQ

What are the age requirements?
We have classes for all different ages. We recommend that the youngest painter be at least 5 years or older.  We have FAMILY DAY classes for ages 5 & up, 10 & up, and even 15 & up.  All nighttime classes are for ages 18 & up.  Any painter below the age of 16 must be accompanied by an adult. Our age requirements on each class can vary and are given more detailed information in the description so you can figure out which class is right for you and your group! 

Do I have to have to be an experienced painter to take the classes?
Not at all! No experience is necessary! Beginners welcome! Our artists will walk you through each painting with step by step instructions!

How can I book a private party?
Click the Private Party tab at the top of our webpage, fill out the form, or email us studion105@paintingwithatwist.com. You can also call us at 904-687-4307 during our office hours.

We host Private Parties for Kid’s Birthdays, Adult Birthdays, Bachelorette Parties, Baby Showers, Wedding Showers, Corporate Team Building Events, and more!

Are “Office Hours” the same as your scheduled painting classes?
No! Our regular Office Hours are Tuesday – Friday from 12-5 pm. This is when the studio is open for phone calls, booking private parties, picking up “AT HOME KITS”, etc… Our painting class times vary and are on the website under the EVENTS tab at the top of the webpage.  We are open nights and weekends for classes!

What do I need to bring?
We are a BYO studio, so bring your beverage of choice and finger foods if you’d like! We provide everything you need for your painting class. You are more than welcome to show up 15-30 minutes beforehand to set up decorations, food/refreshments, etc. Don't forget to bring any items to go with your BYO refreshments like plates or napkins! We do have extra cups and wine bottle openers as well! There are many great restaurants & bars in our area that you may want to try out – Two Dudes Seafood, Reds Steakhouse, Woody's BBQ, Dominoes Pizza, and more! 

Where are you located?
We are located in the Winn Dixie shopping center off of Solana Rd. next to Two Dudes Seafood.

What is your REFUND POLICY?
For our Public Classes: Full cash Refunds will ONLY be given to those that cancel their reserved seats 48 hours or more in advance.  If you cancel 24 hours in advance you can receive store credit for the class. This will be sent to you via email, if we are notified AT LEAST 24 hours in advance, so we are able to offer your seat to another customer. All no shows will forfeit their payment and option for a store credit. 

For Private Parties: Private Party Hosts are to refer to their private party booking email & private party EVENT AGREEMENT regarding the $150 cancellation fee.  Party hosts are financially responsible for ensuring the room minimum has been met & paid regardless of attendance. Guests of a private party can receive a store credit if we have been notified with at least 24 hours notice. All no shows will forfeit their payment and option for a store credit. If a guest should cancel their seat, it is still up to the party host to ensure the room minimum has been met/paid prior to the start of the party.

Twist at Home Kits: No Refunds or Store Credits will be given for Twist at Home Kits. These are made to order.

Do I need to be on time to our class? 
Yes! As a matter of fact we encourage you to come 15-30 minutes early to unclork, unwind, apron up, and find your spot! This way we are ready to start the class on time! Think of our timed events like going to the movies - If you arrived late to the movie you would miss out on the start and it may be hard to follow what's going on in the story. Well, the same thing happens at our studio during one of our events. So, that's why it's important to be on time so you don't miss out on the full experience you paid for. We want everyone to enjoy their night and have the best possible time!  

Late policy: 

Painters who are late will be playing catch up.  Just like the movie theater wouldn't start the movie over if you were late, we're not able to start at the beginning for late arrivals. Since our events are timed, you may not finish.

Larger classes will have a Floor Artist there to assist you, but not all classes have Floor Artsits. 

If you are arriving late, 15 minutes or more, you may choose to reschedule to another class or take a store credit.

 

If I have a large group of people coming can we all sit together?
Absolutely!  When reserving your seats there is a special notes section where you can tell us who you want to sit with. No need to reserve together just be sure to fill out who you'd like to sit with and we'll take care of the rest.

Can my friends/family come sit with me and NOT paint?
Due to our limited seating and our goal to provide everyone with the BEST experience possible we have a strict NO SPECTATOR policy on ALL our public events including our family/kid friendly public events. Anyone including parents/guardians staying in the studio during class must have their own paid seat. We also do not allow toddlers or infants. We recommend that EVERYONE paints! Who wants to watch paint dry anyway! :)

We can acommodate a limited number of non-painting guests during Private Parties of younger painters if space allows. Please call the studio during office hours to inquire about more details. 

Do you tip at Painting with a Twist? 
All tips are appreciated but never expected. If you had a great experience with your instructor, let them know!  

What is the “Twist”?
The “Twist” is the BYOB portion of our studio experience! You must be 21 or older to consume alcohol in the studio.  You are allowed to bring in any adult beverage (or liquid courage) of your choice. 

Does Painting with a Twist provide cups?
We provide cups and wine bottle openers.  

How long is a Painting with a Twist class? 
It depends on the class! (Also, who puts a time limit on fun?!) FAMILY DAY classes are usually and hour and a half. Adult classes are 2 hours.

Is Painting with a Twist hard? 
Is jello hard? Is having fun with your besties hard? Painting with a Twist is all fun, no fear. It's art, inspiration, and play! Painting with a Twist is one of the few places where you can let your hair down and let out a laugh without worry. You're doing everything exactly as you're supposed to. No painting experience required! Our instructors will walk you through everything you need to know to create your painting.

What size canvas does Painting with a Twist use? 
Most canvases are 16 x 20 inches; however, canvas size (and even painting surfaces) can vary! Check your local studio calendar to view upcoming painting styles, sizes, and surfaces.

Do you offer Painting with a Twist gift cards?
Yes! We make it easy to give fun painting experiences to friends and loved ones. 
Purchase a gift card online today. Gift cards can be redeemed towards painting events online with a click of a button or at any of our studio locations around the country. Painting with a Twist gift cards do not have expiration dates!

When do you post a new monthly schedule?
The following month's classes are published on the 1st of the current month.

Do you do reserved seating?
Yes. A paid reservation is required and will guarantee your seat. If you are coming with others, please indicate the name of the group or party members to be seated together. Walk ins are welcome however not guaranteed a seat (depending on availabiltiy).. Payments can be made online with MasterCard, Visa, American Express, or Discover card. All payments for online reservations are processed at the time the reservation is made. We do not take credit card information through email

Will my painting be dry by the end of the night?
Yes. If there are a few damp places, we provide blow dryers to dry them quickly.

What should I wear to Painting with a Twist? 
A tutu, a tee-shirt, jeans, and a sombrero… whatever you'd like to wear and feel comfortable in! We think fun trumps fancy any day of the week. We have aprons to protect your clothing.

What if me and my friend are the only ones who sign up?
Our minimum class size is two. If we have fewer than two registered guests, the class may be canceled and a refund or store credit will be issued. You may also receive a call from us asking if you have a friend that might want to come paint with you, so we don’t have to cancel the class.

Painting with a Twist reserves the right to cancel classes for unforeseen circumstances.

Registrants will be notified at least 4 hours prior to class time and refunds or Gift Certificates will be processed.

Can I walk-in before a class? 
Walk-ins are always welcome, though we cannot guarantee a spot without a reservation. Friday and Saturday night classes tend to sell out. 

Can we bring food and drinks?
Yes. Feel free to bring snacks and drinks or load up a picnic basket or cooler! Easy-to-munch finger foods are always popular treats.

What is your current mask requirement & studio capacity? 
A this time we do not have a mask requirement in the studio. We have masks at the front desk upon request, as well as disposable aprons upon request.  

If you have specific COVID related preferences, please contact the studio beforehand so we can do our best to accommodate or let you know your options. 

What are you doing as a studio to help keep everyone healthy & safe? 
We are taking precautions to ensure the health & safety of our guests & staff. We are still taking time between classes to sanitize all common areas & touched surfaces. See above for our current mask requirement/recommendation. We will continue to provide sanitizer & disposable aprons. Masks are available at the front desk upon request.  Remember to wash your hands often and reschedule if you are ill. Please bring your own drinking cups, bottle openers or any items you need for

 

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