Please note our policy to cancel applies to individuals in all public. Private event policies are in the event agreement.
CANCELLATIONS POLICY: Like a concert, play or even a hair appointment you are signing up for an "event". No matter what the reason, reservations have a cancellation/refund policy. Please text us at 631-846-8660 or email the studio at studio346@paintingwithatwist.com to cancel (phone calls will not receive an immediate response). Late arrivals may not get to participate and will not get credit for their class.
REFUND/CANCELLATION POLICY
1. If you notify the studio 72 hours or less from your reservation date, you will have the option of a studio credit for the full amount paid or a refund with a 10% cancellation fee applied.
2. If you notify the studio with 24 hours' notice or less from your reservation date, studio credit will be issued for your use towards a future event.
3. If you notify the studio less than 6 hours from the event start time, no refund or credit will be issued.
4. No-shows will not be issued store credit or refunds.
5. Private Event Hosts follow the cancellation policy terms outlined in the Private Event Agreement signed by the host.
6. Painting with a Twist reserves the right to change the artist, postpone the class, or cancel a class for unforeseen circumstances. Classes with insufficient enrollment (less than 4 people) may be canceled by our office. Customers will be notified in advance and refunds will be issued.
6. Custom Paintings, e.g. Paint Your Pet/Portrait/House/Open Studio/Twist at Home Kits, etc. will be not refunded.
7. If you cancel a class in which a gift certificate was used for the reservation, we will not issue you another gift certificate.
8. Private Parties/VIP group reservations have their own refund policy. Please click on our Party Info page.
Bad Weather: Class will be canceled if a weather emergency is declared or we determine the roads to be too unsafe to travel on, otherwise our cancellation policy is as stated above. In the rare case of a class canceling due to poor weather conditions, studio credit will be issued to all registered guests. Please see our website for updates in case of questionable weather.