Cancellation Policy
Our staffing and supplies are carefully planned based on the number of registered guests. Please review the following policies regarding cancellations and studio credit:
General Cancellation Policy:
If you cancel with more than 48 hours notice, studio credit will be issued upon request.
If you cancel with less than 48 hours notice, studio credit will be issued valid for 90 days from the date of the missed event.
No-shows will not receive store credit.
If you arrive late, you may not be allowed to paint and your payment will be forfeited.
To request studio credit, please email studio275@paintingwithatwist.com before the scheduled event. Be sure to include your name and the class name so we can process your cancellation according to our policy.
Studio Cancellations:
Painting with a Twist reserves the right to cancel classes due to unforeseen circumstances. We require at least 4 paid painters to hold a class. If a class is cancelled due to low enrollment, all affected guests will receive studio credit that does not expire. Guests will be notified via email before class time.
Private Events:
Event Hosts follow the cancellation policy outlined in our Private Party information.
Guests of a Private Event must give more than 48 hours notice to receive store credit that doesn't expire.
If less than 48 hours notice is given, store credit valid for 90 days will be issued.
No-shows will not receive store credit.
If the party is cancelled less than 7 days in advance, guests who have already reserved will receive store credit valid for 90 days.
*Please consider your event host before canceling, as they are responsible for meeting the minimum guest count required for the event.
Paint Your Pet:
Due to the custom nature of this class, cancellations made at least 5 days in advance will receive store credit that does not expire.
Cancellations made at least 72 hours before class time will receive store credit valid for 90 days.
No store credit will be given for cancellations made less than 72 hours before class time. However, your reservation may be transferred to a future Paint Your Pet class.
Bad Weather Policy:
If a weather emergency is declared, class will be cancelled and all registered guests will receive store credit.
If no official emergency is declared, our regular cancellation policy applies.
Please check our website for weather-related updates.
